Anonymised

A monthly IT services contract, running since April 2023

The longest engagement on the books: a monthly IT services contract signed in April 2023 and invoiced every month since, alongside a second contract for sourcing specialist subcontractors.

Sector: IT services company
Country: Romania
Delivered: April 2026

The figures

3+
years of unbroken contract: 4,461
hours of IT services invoiced: 52
invoices issued on this engagement: 23
consecutive months invoiced

The situation

A technology company needed capacity it could rely on month after month, not a supplier it had to re-brief each time. The volume is not constant — some months need half again as much as others — so the arrangement had to absorb peaks without renegotiation.

What we did

A monthly services contract with a baseline volume and agreed overtime rates for the months that exceed it, so a busy month is a line on the invoice rather than a conversation. A second contract covers sourcing specialist subcontractors when a skill is needed that neither side has on staff.

What came of it

4,461 hours of monthly IT services invoiced to date, across 12 named months of the contract year, with peaks absorbed at agreed overtime rates rather than renegotiated. The contract has been running for over three years.

The client is described by sector rather than named: we have not yet asked whether we may name them. The figures on this page are nonetheless real and checkable in our own records.

Where the figures come from

Hours and invoice counts read from posted customer invoices in Odoo. The contract date is quoted verbatim from the invoice descriptions, which reference contract no. 1 of 28.04.2023 — this predates the Odoo records, so the engagement is longer than the invoice history in the system. No contract value is published. The client has not yet been asked whether they may be named.

The service this belongs to

IT infrastructure support & maintenance

We look after servers, network, workstations and backup — in the cloud, in your server room, or both — with response times written into the contract.

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